Returns & Exchanges

Returns info

We provide 365 days of free returns and exchanges. Our service is paper-free. You don't need a returns form. For most return locations, you will not need a printer. You can exchange your order free of charge as often as you need. We will usually make

I don't have a returns form

Our deliveries and returns are paperless, you don't need a returns form to send back an item. You just need your order number and email address that you used to place the order. CLICK HERE TO MAKE A FREE RETURN

My exchange has a charge against it

For exchanges, we always put a nominal amount as its value usually around 10 (£, $ or €) + shipping. Please ignore this, it is just a standard process we follow in case the exchange has to pass through any customs checks (we cannot put an order throu

Have you received my return?

We want to encourage people to live a vegan lifestyle and to make a positive choice. We try to make it easy to shop on our online vegan store with 365 days free & easy returns and exchanges. We are usually super quick to process your returns and exch

Can I try more than one size at a time

You can order more than size or style at the same time and send back what does not work out for you. If you need to exchange get a refund on your purchase, we provide 365 days free returns and exchanges. Our returns service is paperless, carbon neutr

My return says it has zero value will I get my refund?

Our returns system always displays the value of the item we shipped out to you. If for example we send out an exchange it has zero value, so this is the value the returns system displays when you return it. Don't worry if you are actually due a refun

Can I return more than one order in the same parcel?

A parcel will need to be made for every separate order number. You can return multiple items in the same parcel as long as they are from the same order. If you have items from multiple orders to return, you will need to create separate shipping label

Can I cancel my Rebound return?

I you have created a return request with our Rebound system and want to cancel, if you have not sent back your return parcel, you don't need to do anything. We only action your return once you have given your parcel to the courier. Once you have give

What do you do with returned orders, do you dispose anything?

As we sell footwear and clothing online and provide free returns and exchanges in most countries, we get quite a few returns from customers exchanging their purchase for another size or style, or for a refund. We have invested a lot of time and resou