What do you do with returned orders, do you dispose anything?Updated a year ago

As we sell footwear and clothing online and provide free returns and exchanges in most countries, we get quite a few returns from customers exchanging their purchase for another size or style, or for a refund.

We have invested a lot of time and resources into getting the right fit for all our styles.

We work to achieve a standard fit in all our footwear and clothing styles. If you buy one size, it should fit you in all other WVS styles. Our fit should reflect what you are used to from most other brands.

Due to these efforts, we have reported return rates lower than the industry average for the past few years because of this investment into our fit.

This means shopping with us easier and reduces our environmental impact.

 If you make a return back to us, the following process happens:

1. Our returns team will check the item. It will be put back into stock if it is in perfect condition. If the packaging is damaged, we will recycle the old packaging and replace it with new. Before returning the item to stock, we spray each item with an ecological disinfectant.

2. If the item cannot be re-worn due to wear marks or a quality issue, we will donate it to charity to be re-worn or re-purposed.

We do not dispose of any returns.