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Will's Vegan Store EU

For exchanges, we always put a nominal amount as its value usually around 10 (&#xA3;, $ or &#x20AC;) + shipping.Please ignore this, it is just a standard process we follow in case the exchange has to pass through any customs checks (we cannot put an order through customs with a zero-cost value).Nothing is owed or needs to be paid.We never charge for shipping exchanges out, they are always free.

For exchanges, we always put a nominal amount as its value usually around 10 (£, $ or €) + shipping. Please ignore this, it is just a standard process we follow in case the exchange has to pass through any customs checks (we cannot put an order throu

My exchange has a charge against it

Returns & Exchanges

Delivery info

Do I pay import duty or sales tax?

Where do you ship from

Can you deliver to my work address or Packstation?

Ordering for a gift

Sustainability information about our deliveries and packaging

Delivery

Returns info

I don't have a returns form

Have you received my return?

Can I try more than one size at a time

My return says it has zero value will I get my refund?

Can I return more than one order in the same parcel?

Can I cancel my Rebound return?

What do you do with returned orders, do you dispose anything?

I have a quality issue

I have not received my order or shipping confirmation email

I cannot access my account

Order Issues

Wear and care info

Sizing Charts

How long does your footwear wear last?

Waterproof and stain protection treatment sprays for vegan suede and vegan leather

I wear a half size do I size up or down?

Why don't you make my size

Can I get replacement laces?

Are your waterproof models PFC free?

Do you have photos of your clothing being worn by models

Is an item coming back into stock?

Water resistance of our footwear

What are your insoles like, can your insoles be removed?

Why do some of your products cost more?

What construction method are your shoes made with?

What class are your Hiking Boots

Gift Card info

Does your footwear have arch support?

My grocery product says it may contain other ingredients

Will the WVSport Active Sandals be made in more sizes?

My WVSport Waterproof Hiking boots are letting in water

My Dock Boots have a split in the outsole

What are your vegan leather jackets made from

What is your footwear made from?

How do I replace my WVSport Oakes Cross Running Trainers laces

Choosing your size in women's or men's styles

Does your footwear breathe, will I get sweaty feet?

Does the material stretch that you use in your footwear?

Why don't you provide a pre-order service

What is the difference between the Luxe Chelsea Boots, Chelsea boots and Waterproof Chelsea Boots

Can I get my footwear repaired

Can I wash my shoes in the washing machine?

Do you make bespoke sizes and styles?

Footwear size charts, widths and measurements

Do you have a store or shop?

Will the WVSport Sequoia Edition Waterproof Hiking Boots be made available in larger sizes?

Will the WVSport Snow Boots be made available in larger sizes?

Product & Stock

Free shipping code

My card payment was declined but the funds are now no longer available in my bank account

My exchange has a charge against itUpdated a year ago