You can get free standard shipping worldwide on your first order!
Just type voucher code MAKEAPOSITIVECHOICE at checkout
Sorry this voucher code will not work for express shipping, please choose standard shipping at checkout.
Standard shipping to the

You can get free shipping worldwide on your first orderJust type voucher code MAKEAPOSITIVECHOICE at checkout

Free shipping code

When we process card payments our payment provider runs fraud checks for every order placed.
These checks include things like making sure your cvc number and your delivery address match the details your bank hold.
Sometimes our payment provider will

When we process card payments our payment provider Global Payments runs fraud checks for every order placed.These checks include things like making sure your cvc number and your delivery address match the details your bank hold.Sometimes our payment provider will reject a payment based on their checks and your order payment will not go through. If this happens, your order has not been placed. We recommend not placing another order by card unless you think you entered the wrong details as it will likely not work a second time even if the details are correct.&#xA0;We do not control the checks our payment provider makes or when a payment is rejected.&#xA0;In this instance, we suggest using another payment type like PayPal or Amazon Pay to place your order instead or get in touch with us so we can help you further, including providing bank account details to send funds to (we can place your order for you).When our payment provider rejects a card transaction, your bank has already approved the payment.Our payment provider sends a void request to your bank to cancel and void the payment. Please note that the funds have not been removed or taken from your account.&#xA0;Instead, they are held by your own bank against your balance so they will not be available to spend. You have not been charged twice, the money will be returned back to your available funds.Once your bank has processed the void request our payment provider sent to them, the funds will be released by your bank and be available again on your balance.Different&#xA0;banks handle void requests in different times, sometimes they can take longer. We appreciate this is a really frustrating situation so have provided some advice with how to release the funds held by your bank as quickly as possible.1Contact your bank and let them know you made a payment (or multiple payments) to Will&apos;s Vegan Store on our website.The payments were authorised by your bank, but are now classed as &quot;gateway rejected&quot; by the Will&apos;s Vegan Store card payment provider (Braintree).The payments have been voided by the payment provider and a void request has been sent to your bank.Ask your bank to release these funds to your account as they have been voided. Your bank should be able to see the void requests that were made to them.Please note if these void requests cannot be seen by the agent, you may need to speak to a tier 2 support agent (or manager / supervisor) or your banks technical support team (often the first person you speak to cannot see void information on payments you have made).&#xA0;Your bank&#xA0;should then be able to immediately put these funds back into the account.2If your bank advise they cannot find any void request, please ask them to provide a written statement their letterhead confirming they cannot find a void request for the payment/s you have made to Will&apos;s Vegan Store. Once you have this confirmation in writing please can you send this to our Customer Care team by email. We will then provide this to our payment provider who will work with their banking partner to resolve this issue on your behalf.Please get in touch if you are having any difficulties or need any further information.

My card payment was declined but the funds are now no longer available in my bank account

Sorry we don't go on sale or discount.
When we introduce a new style we expect it to be a part of our permanent collection.
Our products are not created for a season but to stay. We design and create them to last so you buy less.
We believe you will

Sorry, we don&apos;t go on sale or discount.When we introduce a new style we expect it to be a part of our permanent collection.Our products are not created for a season but to stay. We design and create them to last so you buy less.We believe you will love our shoes and accessories and are buying a quality product that is worth the purchase price.We really appreciate our customers and try to ensure everyone who shops with us has a nice experience. We do very little marketing and promotion, people come to us mostly through recommendations.We will always make sure you are looked after and do everything we can to make sure you are happy with your purchase.We provide 365 days of free returns and exchanges to most countries for your peace of mind.We will also always refund, replace or try to repair your purchase if you are not happy at any point.&#xA0;

Do you go on sale or have any discounts?

We accept payments in the following currencies in our online vegan store

GBP £
EUR €
USD $

We charge and refund directly in these currencies; there are no exchange fees if you are paying in the currency of your bank account.
You can change the webs

We accept payments in the following currencies in our online vegan store<ul class="disc"><li>GBP &#xA3;</li><li>EUR &#x20AC;</li><li>USD $</li></ul>We charge and refund directly in these currencies; there are no exchange fees if you are paying in the currency of your bank account.You can change the website currency by clicking on the currency symbol on the top left of the website.We accept the following cards:<ul class="disc"><li>Visa</li><li>Visa Debit</li><li>Visa Electron</li><li>MasterCard</li><li>Debit MasterCard</li><li>Maestro</li><li>AMEX</li><li>Klarna</li><li>SOFORT Banking&#xA0;</li><li>GiroPay&#xA0;</li><li>EPS</li><li>IDEAL</li></ul>You can also checkout with PayPal and Will&#x2019;s Vegan Shoes Gift Cards.You can use a Gift Card to make a partial payment and select another payment type to complete the balance.Gift Cards can be emailed on a set time and date to the recipient with a personal message.To purchase a Will&#x2019;s Vegan Shoes Gift Card click the link at the top of the page.

How can I pay for my order

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Will's Vegan Store EU

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Delivery info

Do I pay import duty or sales tax?

Where do you ship from

Can you deliver to my work address or Packstation?

Ordering for a gift

Sustainability information about our deliveries and packaging

Delivery

Returns info

I don't have a returns form

My exchange has a charge against it

Have you received my return?

Can I try more than one size at a time

My return says it has zero value will I get my refund?

Can I return more than one order in the same parcel?

Can I cancel my Rebound return?

What do you do with returned orders, do you dispose anything?

Returns & Exchanges

I have a quality issue

I have not received my order or shipping confirmation email

I cannot access my account

Order Issues

Wear and care info

Sizing Charts

How long does your footwear wear last?

Waterproof and stain protection treatment sprays for vegan suede and vegan leather

I wear a half size do I size up or down?

Why don't you make my size

Can I get replacement laces?

Are your waterproof models PFC free?

Do you have photos of your clothing being worn by models

Is an item coming back into stock?

Water resistance of our footwear

What are your insoles like, can your insoles be removed?

Why do some of your products cost more?

What construction method are your shoes made with?

What class are your Hiking Boots

Gift Card info

Does your footwear have arch support?

My grocery product says it may contain other ingredients

Will the WVSport Active Sandals be made in more sizes?

My WVSport Waterproof Hiking boots are letting in water

My Dock Boots have a split in the outsole

What are your vegan leather jackets made from

What is your footwear made from?

How do I replace my WVSport Oakes Cross Running Trainers laces

Choosing your size in women's or men's styles

Does your footwear breathe, will I get sweaty feet?

Does the material stretch that you use in your footwear?

Why don't you provide a pre-order service

What is the difference between the Luxe Chelsea Boots, Chelsea boots and Waterproof Chelsea Boots

Can I get my footwear repaired

Can I wash my shoes in the washing machine?

Do you make bespoke sizes and styles?

Footwear size charts, widths and measurements

Do you have a store or shop?

Will the WVSport Sequoia Edition Waterproof Hiking Boots be made available in larger sizes?