Will's Vegan Store EU logo
Will's Vegan Store EU logo

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Order Issues

I have a quality issue

We are really sorry you have had a quality issue. We take quality very seriously and want to sell the best quality products we can.  Please send can you send us a description of the issue with some pictures. This will help us understand how best to h

I have not received my order or shipping confirmation email

We send you an email as soon as you have placed your order so you should receive it immediately after placing any order. We will also send an email once your order has shipped. Orders ship within 24 hours on weekdays (we do not ship orders on weekend

I cannot access my account

We are really sorry you are having problems accessing your account. Don’t worry, we will have you up and running in no time, so you can carry on shopping for your vegan essentials. Firstly try resetting your password. To do this just follow the promp